Hey there,
Let me take you back a few years when Mammoth Restoration was still under my wing. A memorable incident comes to mind – a gentleman in a lovely home needed water damage repairs. Our estimator and lead technician met with him, completing the usual survey for the estimate. Now, what makes this tale interesting is that he had already entertained two of our biggest competitors. The twist? Those competitors spent more time telling him why he shouldn’t choose Mammoth than focusing on the actual damage. After the second attempt, he thought, “I need to call Mammoth.” A contract was signed a few days later, turning an odd situation into a success story.
Let’s shift gears to the beating heart of any successful organization – the meetings. Early on, I grasped the concept of controlling only what’s within our realm. I used to tell my team, “I don’t care what the competition says; smile and wave when you see them on the road or on a job. We control what happens within these four walls.” Our business was booming while I suspect the competition wasn’t faring as well in Northern Arizona’s small market.
Meetings became a strategic part of our success story. The meeting cadence – who, how often, when, and for how long – became critical decisions for a growing company. I’ve seen the pitfalls of “Death by Meeting” – unproductive sessions draining employee morale. Many leaders fall into the trap of All Aboard Meetings, dragging the entire organization into a weekly gathering. It’s a costly mistake. Next time you convene, consider the expense. I’ll admit, I made this mistake, but I learned. Laborers weren’t needed in our meetings; they had tasks to focus on while we strategized. We dismissed certain divisions, leaving only the management team to tackle the essential matters.
Efficiency became our mantra, freeing me up to be more visionary than just the CEO. Each team – Admin, Production, Emergency Crews, Cleaning Division, Lead Technicians – had tailored meetings, complete with agendas and strict timeframes. More often than not, they concluded earlier than expected.
Now, let’s talk about Gino Wickman’s “Traction” – a meeting system that became our north star. I recommend reading his book and implementing the strategies. As a business coach and leader, I’ve refined a system, a roadmap, guiding my clients on how to run their manager meetings effectively. It’s one more way I pay for myself when you bring me on board.
If you’re curious to delve deeper into Mammoth’s journey or enhance your own team dynamics, feel free to reach out. Call, text, or email, or visit my website to schedule a chat on my online calendar.
As always, a big thank you for your referrals.
Cheers,
Craig